Legal

Privacy Policy

Effective Date: August 1, 2026 -- Last Updated: August 12, 2026

Servfixy Inc. -- Houston, Texas -- privacy@servfixy.com

SMS / Text Message Program Disclosures

No mobile phone numbers or SMS opt-in data collected by Servfixy will ever be shared with, sold to, rented to, or transferred to any third party, affiliate, or lead generator for marketing or promotional purposes. This prohibition is absolute and unconditional.

1. Who We Are

Servfixy Inc. is a Delaware corporation headquartered in Houston, Texas. We operate an AI-powered property maintenance management platform serving multifamily residential communities in the Sun Belt market. This Privacy Policy governs your use of our website and, where applicable, our platform and SMS notification services.

By using any Servfixy service, you agree to the practices described in this policy. Questions? Email privacy@servfixy.com.

2. Information We Collect

Website visitors: Name, email, and message content submitted through our contact and inquiry forms. We do not collect payment information through this website.

Platform users (property managers, coordinators): Name, email, business phone, property details, encrypted account credentials, usage activity logs, and billing information processed by Stripe.

Residents: Name, unit number, and contact information provided by the property management company; service request history; mobile phone number if voluntarily provided and opted in for SMS notifications; and maintenance satisfaction survey responses.

Technicians: Name, email, certification level, job assignment history, GPS check-in and check-out location data (captured at job start and close only), work order photos, and performance metrics.

Automatically collected: Browser type, device type, IP address, general geographic region, pages visited, and platform error logs.

3. SMS and Text Message Program

Program description: Servfixy's SMS program delivers transactional and operational notifications to property residents and staff. Messages include: work order status updates (submitted, scheduled, in progress, completed), appointment confirmations, emergency and life-safety alerts, maintenance satisfaction surveys, and property-wide operational notices.

How opt-in works: Residents and staff may opt in by entering their mobile number in the Servfixy resident portal and checking the SMS consent box, by submitting a signed written consent form with the property management office, or by verbal consent with documented notation by property staff within the Servfixy platform.

Message frequency: 1 to 5 messages per work order on average. Frequency varies based on active service requests and property activity.

Opt-out: Reply STOP at any time. One confirmation is sent. No further messages until you reply START.

Help: Reply HELP or contact support@servfixy.com.

Cost: Servfixy does not charge for SMS. Message and data rates from your wireless carrier may apply.

Infrastructure: SMS is delivered through Twilio, Inc., a third-party messaging infrastructure provider bound by data processing agreements prohibiting use of message data for any purpose other than delivery.

4. How We Use Your Information

We use information to: respond to inquiries; operate and improve the platform; route and track service requests; send SMS and email notifications; generate operational reports for property managers; process payments; provide customer support; and comply with legal and carrier requirements.

We do not use your information for unsolicited marketing, behavioral advertising profiles, or automated decisions with legal consequences.

5. How We Share Information

We do not sell your personal information. Sharing is limited to:

Property management companies: Resident and technician data is shared with the management company operating the property for which data was collected. Access is limited to relevant units and staff.

Service providers: Formspree (form processing), Supabase (database), Railway (backend hosting), Vercel (frontend hosting), Twilio (SMS delivery -- no marketing use), Stripe (payment processing). All are bound by agreements preventing use of data for their own purposes.

Legal requirements: If required by law, court order, or governmental authority.

Business transfer: If Servfixy is acquired or merged, data may transfer. We will provide notice before your information becomes subject to a different privacy policy.

6. Third-Party Services on This Website

Contact forms on this website are submitted through Formspree (formspree.io). We do not use advertising networks, tracking pixels, or behavioral analytics on this site. No third-party marketing cookies are set.

7. Data Retention

Active account data is retained for the duration of a subscription. Service request records are retained for a minimum of 7 years for liability purposes. SMS opt-in and opt-out records are retained for 5 years following opt-out to meet carrier compliance documentation requirements. GPS check-in data is deleted after 90 days. Personal data is deleted within 90 days of account termination except for legally required retention items.

8. Security

Servfixy uses TLS 1.2+ encryption in transit, encryption at rest, role-based access controls, hashed password storage, and SOC 2-aligned security policies. No transmission method is 100% secure and we cannot guarantee absolute security.

9. Your Rights

You may request access to, correction of, or deletion of your personal data; receive data in a portable format; or opt out of SMS at any time by replying STOP. Contact privacy@servfixy.com. We respond within 30 days.

10. Children

This service is not directed at individuals under 18. We do not knowingly collect data from minors. Contact us immediately if you believe a minor has submitted information.

11. Changes

We may update this policy. Material changes will be communicated by updating the date above and, for active subscribers, by email. Continued use constitutes acceptance.

12. Contact