Three workflows. One connected platform. Start where your pain is biggest -- and expand when you are ready.
Collections coordinators and property managers work entirely inside the Collections portal. Import data, score cases, generate notices, and track legal escalation -- without touching the Ops dashboard.
28 years running multifamily delinquency and collections operations -- this workflow is built from that experience, not from a spec sheet.
Connect your PMS (Yardi, AppFolio, ResMan) or upload a delinquency report directly. Servfixy maps every active case to your property structure automatically. Current, notice, and eviction-stage cases are categorized on import.
The Collections Risk Agent reviews every case and assigns a risk tier. High-risk cases surface at the top of your coordinator queue automatically. The agent flags payment patterns, days past due, prior notice history, and balance relative to GPR.
Run notices with one click -- respecting your jurisdiction rules and property-level grace periods. NTV cases are automatically excluded from bulk runs. A summary email confirms every notice generated after each run.
Cases filed with an attorney are tracked separately with full pipeline visibility. Attorney status, filing date, and case notes are all logged in the coordinator workspace. No case gets lost between the PM and legal.
Delinquency rate as a percentage of GPR, eviction rate, balance by property, and case aging -- all updated in real time. Owners see the same data in the Owner Dashboard without needing access to the coordinator workspace.
The 14-Point QA Closeout Checklist and photo gates make it structurally impossible for a work order or turn to close without documentation on file. Enforced at the workflow level.
The 5-Touch Communication Protocol keeps residents updated at five defined points, with Resident Success behind every conversation that needs a person. Your office stops answering status calls.
Every ticket and every turn generates a timestamped, photo-backed, QA-reviewed record. When liability questions arise -- and they will -- your documentation is already complete.
We work with a select number of properties at a time. Reach out and we will schedule a walkthrough within 24 hours.