From resident request
to verified close-out.
Eight steps. Every ticket. Your staff does the work. Servfixy runs the intelligence layer.
Your team does the work. We run the intelligence layer.
Servfixy does not replace your maintenance staff. We sit alongside them with AI-powered triage, a structured field workflow, and a human QA close-out process that ensures every ticket is documented, verified, and defensible.
Smart intake
The resident submits a request and receives an immediate digital acknowledgment. Every ticket is time-stamped and routed into the Servfixy system. Nothing falls through the cracks.
Conversational verification
Our triage team follows up using the 5-Touch Communication Protocol to confirm scope, access availability, and urgency. Your property team dispatches with accurate context from the start.
AI triage and prioritization
NI+AI assigns category, tier, and urgency to every work order. High-risk items such as water intrusion, HVAC failure, and electrical issues are flagged immediately with suggested response timelines.
GPS-verified check-in
Work begins only when your technician activates the GPS check-in on the Servfixy field app. Location and timestamp are recorded on every job automatically.
Structured field execution
Your tech works through a photo-gated, checklist-driven workflow on their phone. Before photos, root cause diagnosis, parts log, and PPE confirmation are all documented in real time.
Proof-of-work submission
Before a ticket can move forward, the tech submits before and after photo documentation and completes the 14-point QA checklist. No photos and no checklist means no close.
Servfixy QA audit
Our QA team reviews every submission for photo quality, checklist completeness, and diagnosis accuracy. Tickets that do not pass are sent back for correction before they are allowed to close.
Resident sign-off
A one-tap satisfaction survey is sent to the resident. If no response is received within 48 hours the ticket auto-closes as a satisfactory sign-off. Zero friction, full documentation.
What this means for your property
Every step in the workflow is designed to reduce your liability, increase your visibility, and protect your NOI.
No more closed tickets without proof
Gate 1 and Gate 2 make it structurally impossible for a work order to close without photo documentation and a QA review on file.
Residents stay informed at every step
Automatic touchpoints at intake, scheduling, field arrival, and close-out mean your office spends less time answering calls about open tickets.
A defensible record on every job
Every ticket generates a timestamped, photo-backed, QA-reviewed record. When liability questions arise, your documentation is already done.
Ready to see it running on your property?
We work with a small number of properties at a time. Reach out and we will schedule a walkthrough within 24 hours.
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